Privacy Policy

Privacy Policy

Last updated: 23/04/2026

This Privacy Policy explains how Pendennis House Ltd, a UK-based care and support provider for adults, collects, uses, and protects your personal data when you visit our website or contact us.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pendennis House Ltd provides care and support services for adults in the United Kingdom.

Contact details:
Email: manager@pendennishouse.co.uk

For the purposes of data protection law, Pendennis House Ltd is the data controller of your personal data.

2. Information We Collect

We may collect and process the following information:

a. Personal Data:

• Name
• Email address
• Phone number
• Address (if provided)
• Details submitted through contact or enquiry forms

b. Special Category Data (Health & Care Information):
Due to the nature of our services, you may choose to provide sensitive information such as:

• Health conditions
• Care needs or support requirements
• Relevant personal circumstances

This type of data is classified as “special category data” under UK GDPR and is subject to additional protections.

c. Technical Data:

• IP address
• Browser type and version
• Device type
• Website usage data (pages visited, time spent)

3. How We Use Your Information

We use your data to:

• Respond to enquiries about care and support services
• Assess suitability for our services (where applicable)
• Communicate with you
• Improve our website and services
• Comply with legal and regulatory requirements

4. Lawful Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Consent – when you voluntarily provide information via forms or enquiries
• Legitimate Interests – to operate and improve our services
• Legal Obligation – where required by applicable laws or regulators

5. Processing Special Category Data

Where we process health or care-related information, we do so in accordance with Article 9 of UK GDPR, relying on:

• Explicit Consent – where you have clearly agreed to provide this information
• Provision of Health or Social Care – where processing is necessary to assess or provide care services

We apply additional safeguards to ensure this data is handled securely and confidentially.

6. Cookies

We may use cookies to enhance your experience. Cookies help us:

• Understand how visitors use our website
• Improve functionality

You can manage or disable cookies through your browser settings.

7. Third-Party Services

We may use trusted third-party providers (such as website analytics services) to help us operate and improve our website. These providers process data in accordance with their own privacy policies and applicable data protection laws.

8. Data Sharing

We do not sell or rent your personal data. We may share your data only where necessary:

• With regulators or authorities where legally required
• With professional advisers or service providers under strict confidentiality
• To protect our legal rights or prevent fraud

9. Data Retention

We retain personal data only for as long as necessary to:

• Respond to enquiries
• Assess or provide services
• Meet legal and regulatory requirements

Sensitive (special category) data is retained only where strictly necessary and handled with enhanced protection.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including safeguards for sensitive health-related information. However, no online system is completely secure.

11. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw consent at any time (where consent is relied upon)

To exercise your rights, contact: manager@pendennishouse.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pendennis House Ltd
Email: manager@pendennishouse.co.uk